Joyroombd.com Return, Refund & Warranty Policy

We appreciate your trust in Joyroombd.com. Our goal is to ensure a smooth shopping experience. All products sold are 100% new and unused.

Return & Replacement Policy

✅ 3 Days Replacement for manufacturing defects.
✅ Damaged/Used/Wrong Product? Notify immediately in front of the delivery person or submit an unboxing video with seal visible.
✅ Not Genuine/Wrong Item? Notify us within 24 hours.
✅ Changed Mind/Wrong Order? Inform within 24 hours, product must remain sealed & unused.
❌ No return/exchange for campaign/offer/discount items.

📌 Note:

  • No return for dissatisfaction with quality (as we are not the manufacturer).

  • Complaints without unboxing video or opened items will not be accepted.

  • Minor description/image errors are not eligible for return.

  • Customer bears the return shipping cost.

  • Inside Dhaka, customers may be required to visit our office.

Refund Policy

Refunds are processed only when:

  • We can’t provide a replacement.

  • You cancel before shipping.

  • Product is out of stock.

🔁 Refund Time: 7-15 working days.
💳 Card Refund: 7-10 bank working days.
📱 Mobile Payment: 7-10 working days.

❗ Note:

  • Partial pre-order payments are non-refundable after shipment.

  • Cancellation after payment: BDT 1000 penalty, no refund – you may choose another product with the balance.

Warranty Policy

🛠️ Brand Warranty: As per brand/distributor terms.
🔁 Replacement Warranty:

  • One-time replacement for manufacturing defects.

  • Scratched/damaged items are not covered.

  • Processing takes 3-4 weeks.

🛡️ Joyroombd Warranty (3 Days):

  • One-time replacement for manufacturing defects.

  • Valid only for products that mention this warranty on the product page.

📌 Note: If a brand/distributor discontinues their service, we can’t provide warranty support.

Shipping & Responsibility

  • Customers bear return shipping charges.

  • Delivery charges are non-refundable.

  • Pack returns securely—damaged returns won’t be accepted.

To Submit a Request

📩 Provide your Order ID, Email/Phone.
📹 Include unboxing video with sealed package.
❌ Misbehavior or missing info may cancel your request.

🕒 Processing Time: 7-10 working days (may vary).

Important

  • Orders from users under 18 are not accepted.

  • We may update policies without prior notice—check our website regularly.

📞 Contact Us: 01999933889